Terms and Conditions

Terms and Conditions

You agree to this when you buy a ticket and must abide by the health and safety guidelines outlined below and follow safety information and announcements when you are at the festival.

Health and Safety

The axes, knives and other tools are dangerous and can cause serious cuts. If used correctly the chance of accidental cuts is minimised. Some of the beginners workshops will cover safe knife and axe use for those who haven’t carved before.

When you are carving on site you are responsible for your own safety. Under 18 year olds must be supervised by a responsible adult.

Under 18’s should only use and have access to sharp tools whilst being supervised by their parent/guardian. The Parent must take responsibility for their childs safety and this may require 100% of their attention. The parent must protect their child by ensuring the child is following our health and safety guidelines.

  • Use safe knife cuts and axe holds.
  • Maintain a safe distance – be aware of others around you.
  • Don’t walk around with tools unsheathed.
  • Store tools safely when not in use.
  • Always carve when fully alert and focussed on the job.
  • Do not carve after any alcohol.
  • Take breaks often – walk around and stretch.
  • In the evenings we plan to down tools at 7pm and put tools safely away before the bar opens.

Ticket Refund or Resale

All tickets are non-refundable unless we are able to re-sell them. There is a 10% non-refundable booking fee included in all tickets.

If you are unable to attend, we can offer your ticket to a member of the waiting list (if available). If we are able to re-sell your ticket, we can offer you a refund minus the 10% fee. If we are not able to re-sell your ticket, we will not be able to offer you a refund.

This ticket re-sale service is only available until 27th July for festival tickets, and 13th July for pre-fest tickets.

If you would prefer to re-allocate your ticket yourself, you are able to do so at any time via your original ticket email. Please note that any amendments to tickets after 27th July (when we print the list!) will not be processed.

Privacy

Spoonfest collects your personal information in order to supply goods and services to you.

We collect your email, address, telephone number, billing address when you buy tickets. The information we collect is used to process any orders and contact you with important information regarding the festival.

Using the internet to collect and process personal information necessarily involves the collection of electronic data.  By communicating electronically with us, you acknowledge and agree to our processing of personal information in this way.

Security Information

We use PayPal for all of our payments, helping you to stay secure and protected. Spoonfest does not see or store any of your credit/debit card details.

If you have any queries concerning your personal information please contact us.