Tickets are only refundable if we are able to re-allocate them. There is a 10% non-refundable booking fee included in all tickets.
If you are unable to attend, we can offer your ticket to a member of the waiting list (if available). If we are able to re-sell your ticket, we can offer you a refund minus the 10% fee. If we are not able to re-sell your ticket, we will not be able to offer you a refund.
This ticket re-sale service is only available until one week before the event, so the Monday before pre-fest, or the Wednesday before fest.
Please try to confirm your plans as soon as possible as we cannot guarantee we will be able to find a taker for any last-minute cancellations.
If you would prefer to re-allocate your ticket yourself, you are able to do so at any time via your original ticket email. Please note that any amendments to tickets after the Sunday before the festival (when we print the list!) will not be processed.
To contact us email: firstname.lastname@example.org